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Your use of Sites operated by WildTangent on behalf of our OEM partners, or your use of a Games App on an OEM device, may be subject the privacy policies of the applicable OEM. Please contact your OEM partner for any relevant privacy policies.
Sites and Games App On some pages, you can play, rent and purchase games and other products, register and/or create a user profile, make requests, submit resume information, and register to receive materials. The types of personal information collected at these pages may include; name, address, email address, phone number, credit/debit card information, as well as other similar personal information.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you may need to submit the recipient's email and/or mailing address. In these circumstances, the types of personal information collected may be; name, address, phone number, and/or email address.
We do store your personally identifiable information in a secure manner, and also use Secure Sockets Layer encrypted connections to transmit your payment-related personally identifiable information to further protect its privacy. We may also collect unique usage information, which does NOT include personally identifiable information, to assist us in understanding our customers' use patterns and for use in developing new products and services.
Aggregated and Anonymous Data We may also collect unique device usage information, which does NOT include personally identifiable information, to assist us in understanding our customers' use patterns and for use in developing new products and services. To facilitate the operation of the Games App, it will collect and report anonymous information necessary to ensure reliable delivery of downloaded games and game content. This information may include data about whether or not content download and installation was successful, game session length (for trial versions), and Games App session length. To help ensure that you have consistent, high quality experiences with our games, and to assist us with product development and planning, we do collect anonymous usage statistics. We do this by assigning a unique identifier in our databases that is NOT linked to any of your personal information. The information gathered is used to accurately count the number of people using our games and other content successfully and is also NOT linked to any of your personal information. At times we may share this usage information with third parties, but only in an anonymous aggregated form - that is, we collect usage information about the thousands of times our games are played, and analyze it as a whole.
Mobile If you play games on the WildTangent Network on your mobile telephone or other mobile device, we collect your unique device identifier and may collect your telephone number, country, and other information you choose to provide, such as user name, character name, location or email address.
Support When you request support from us by email, on the telephone, through our web support portal, or by other means we may provide, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the WildTangent Network, any registration numbers you provide, as well as the communications between us over such support issue.
With Whom Do We Share Personal Information?
We will not share your personally identifiable information with third parties without your consent (subject to the limited exceptions identified below) and at the time you are asked for this information or for consent, we will inform you of:
Does WildTangent Use Passive Means To Collect Information?
We (or third parties on our behalf) may also use web beacons, or similar technologies, which are transparent images that have been placed on a web page or an e-mail message, and send a signal that allows us to determine when a page has been visited, or an e-mail opened. Web beacons or similar technologies do not contain or collect personally identifiable information. The information that we do collect is used to allow us to better understand our customers' usage patterns, and to help us determine how they accessed our website(s). This information, in turn, allows us to improve our products to better meet your needs, and to enhance our communications with you.
Are there other Parties Collecting Information about me that I should be aware of while using the WildTangent Network?
Advertisers and Ad Network WildTangent carries advertisements on the WildTangent Network. Some of these ads are served by WildTangent, and some are served by third party ad networks. Where an ad is served by WildTangent that requests personal information from you (for example, in a survey), WildTangent collects the personal information you disclose, along with the advertiser and/or ad network. Otherwise, WildTangent does not collect personal information from such ads.
Do You Provide Ongoing Product Updates Or Other Information?
Periodically, we may send e-mails or text messages to users of our products and services with news, updates, special offers and other information relating to our products and services, and to select third party products and services. You may opt out of receiving these communications by accessing your account information through the My Account section of the Sites or the Game App, or by clicking on the link provided at the bottom of our e-mails to you.
What Happens If I Decline To Provide Personal Information Or Remove Or Reject Passive Information Gathering?
If you choose not to submit personal information, or if you choose to configure your browser to remove or reject cookies or other passive data collection, you will not be able to fully utilize our products, services and website features (for example, you will not be able to store items in your shopping cart or complete a game purchase, or you may not be able to receive digital items provided by an advertiser).
How do we Protect the Information we Collect?
We use reasonable physical, technical, and administrative measures to safeguard personally identifiable information in our possession against loss, theft and unauthorized use, disclosure, or modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only those WildTangent employees, agents, and contractors who have a legitimate business reason to obtain access to your personally identifiable information are granted access.
When you enter sensitive information (such as credit card information), we encrypt that information using secure sockets layering technology (SSL), an industry standard protocol for billing transmission in order to protect the financial information you send us. We store your payment information in encrypted form.
While we take reasonable precautions against possible security breaches of the Sites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We want you to feel confident using the WildTangent Network but we cannot ensure or warrant the security of any information you transmit to us. Please refer to the U.S. Federal Trade Commission's website for information on how to protect yourself from identity theft.
What is our Commitment To Children's Privacy?
The WildTangent Network is not intended for use by anyone under the age of 13. WildTangent does not permit the registration on the Sites by, and will not knowingly collect personally identifiable information from, anyone under 13 years of age. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
How You Can Access Or Correct Your Information?
If you wish to review, update or delete any personal information that we have collected about you, please contact us here, or by regular mail at: WildTangent, c/o Privacy Officer, 18578 NE 67th Court, Building 5, Redmond, WA 98052. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
Can I Opt Out of Receiving Updates?
How to contact us
Do you Participate in the EU-US Privacy Shield Framework?
WildTangent has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. In certain circumstances, you may be able to invoke binding arbitration before a Privacy Shield Panel for privacy claims for some privacy claims that are not resolved by other methods of redress. WildTangent is subject to the enforcement jurisdiction of the US Federal Trade Commission.
As a Privacy Shield organization, WildTangent may be required to disclose personal information in response to lawful requests by public authorities, including disclosures intended to meet national security or law enforcement requirements. WildTangent will remain liable if any of WildTangent’s third party agent processes personal information in a manner inconsistent with the Principals, unless WildTangent demonstrates that it is not responsible for such misuse of the personal information.
Do you Participate in the US-Swiss Safe Harbor Framework?
WildTangent has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.